Refund Policy

📦 Eligibility for Returns

A return request will be accepted only if all of the following conditions are met:

• The product is damaged, defective, or incorrect at the time of delivery

• The request is raised within 48 hours of receiving the product

• The product is unused, unwashed, and in its original condition

• Original tags, packaging, and invoice are intact

⚠️ Products that do not meet these conditions may not be eligible for return.

 

❌ Non-Returnable Items

The following items are not eligible for return or refund:

• Products ordered during sales, discounts, or promotional offers

• Products returned due to size issues, color preference, or change of mind

• Items damaged due to customer misuse

• Innerwear, accessories, or items marked as non-returnable on the product page
  
  
  
  💸 Refund Process

• Once the returned product is received and inspected, the refund will be processed.

• Refunds will be credited to the original payment method within 5–10 business days.

• For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI after collecting required details.
  
  
  🚚 Return Pickup

• Return pickup will be arranged through our logistics partners, subject to service availability.

• If reverse pickup is not available in your area, you may be asked to self-ship the product.
  
  ⚠️ Order Cancellation

• Orders can be cancelled only before shipment.

• Once the order is shipped, cancellation requests will not be accepted.
  
  🚫 Refund Denial

• Velvet Vogue reserves the right to deny refund or return requests if:

• The request does not meet eligibility conditions

• Insufficient proof of damage/defect is provided

• The product is returned in a used or altered condition
  
  📩 How to Request a Return or Refund

• To raise a return or refund request, please contact us within 48 hours of delivery with:

• Order ID

• Clear images or video of the issue

• Brief description of the problem

• Email: support@velvetvogue.com (replace with your real email)